IMPORTANT: If you are having trouble signing in, you most likely do not have a Zoom account.

* Please first review the Faculty and Staff Zoom Support By School/Division page for the appropriate contact email/support page to request an account.

* If you are a student, please visit and sign in using your JHED credentials.

* If you are not affiliated with one of the Schools or Divisions above and are not a student, please visit the IT Services Catalog and complete the Zoom Resource Request to create an account.


Zoom is a cloud-hosted, online collaboration platform enabling real-time communication to support course delivery, trainings, meetings, open houses/webinars, office hours, remote support, and ad-hoc collaborations. Zoom will enable all JHED users to host a virtual meeting anywhere in the world from any device.

Zoom Training & Tutorials

Zoom Resources

Has a feature of Zoom been puzzling you? Take a look at Zoom's Help Center for any questions you may have. There's an excellent array of tutorials to take you through any issues step by step.

For Johns Hopkins-specific information, please visit our help site.

Still not finding what you need? Contact our JHU Zoom Support Team at

Policies & FAQs